Client Associate Job Responsibilities and Duties:
- Work with customers via phone, mail, and in-person meetings.
- Handle client enquiries and concerns, and assess priority issues.
- Develop an in-depth understanding of the software and its features and recommend steps to optimize it.
- Incorporating user input to suggest new modules and features to serve the client better.
- Help the organization find alternative usages and applications of the existing software and newer versions with major tweaks and find alternative market segments outside the current market. .
- Overall responsibility for the usage of the modules by the users.
- Overlap of the Job responsibilities with that of a Business Analyst.
- Deep-dive into multiple reports and data points to understand the user perspective and brief developers accordingly.
- Job on a laptop and a basic data entry and coordination with school staff.
- Responsible job and requires the person to take the initiative and understand the software and explain it to users and also train them
- Involving school associates and backend staff from our team to complete the school/client data upload in strict timelines
- Also, take feedback from the user and help us improve the software by passing it on to the developers.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
Client Associate Skills and Qualification:
- Bachelor’s degree in finance, business, or related field..
- Knowledgeable in Microsoft Office.
- Detail-oriented.
- Work well independently.
- Exceptional service skills.
- Responsive, dependable, and must have high emotional intelligence.
- Better verbal and oral communication skills.
- Prioritization skills and self-discipline.
Education:
| UG | : | Any Graduate in Any Specialization |
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