Sr Manager Client Operations
- 1.Responsible for smooth operations across clients across India & abroad by assigning appropriate operations resources to the tasks
- 2. Identifying the top IT-related development requirements for clients & help in prioritizing the IT resource allocation to meet the respective client deadlines in time
- 3. Scheduling, conducting & leading client Demos for various software products for existing, New & prospective clients
- 4. Organizing training and recruitment of client services associates across India
- 5. Regularly interacting with the top management of the clients to ensure timely payments for the services rendered and also collect feedback and gauge satisfaction level on our services.
Product Role:
- Participate in Product Development.
- Product Testing / Features & Functionality testing/Bug Reporting.
- Coordinating with IT team for debugging and New functionalities dev or modifications
- Product Features Cataloguing / Product Manual preparation.
Marketing Campaign Design:
- Generate Ideas for developing marketing campaigns.
- Help brochure, mailers, fliers etc. development for new & existing products.
- Inputs for Website & ppt development.
Knowledge & Skill required:
- Good command of English will stand him in good stead
- High proficient Communication skills to deal with the diverse team & clients
- Good Knowledge of MS Office
- Excellent Team handling skills are a must given the job role.
- Previous Understanding of Marketing attributes of services /SAAS will help.
- Understanding essential attributes of Branding/Market segment etc. will help.
Desired Personality Traits:
- Highly enthusiastic/ energetic, Go-getter.
- Persuasive, Polite and yet firm in interactions with internal & external stakeholders.
- Self-driven, Proactive, takes initiative.
- Ability to work unsupervised.
- Passionate, committed to meeting deadlines.
Education:
UG | : | Any Graduate in Any Specialization |
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